Privacy Policy
Privacy PolicySavage Sewers Plumbing**Last updated: 7/12/25 Savage Sewers Plumbing (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We CollectWe may collect the following types of information:1.1 Personal InformationThis can include:Your nameEmail addressPhone numberAddress or service locationBilling or payment information (processed via third-party providers)Any information you send us via contact forms, emails, or phone calls1.2 Technical / Usage InformationOur website may automatically collect:IP addressBrowser typeDevice informationPages visitedCookies and tracking dataSession analytics (e.g., via Google Analytics or similar tools)
2. How We Collect Personal InformationWe may collect information when you:Submit a form on our websiteContact us by phone, email, or social mediaRequest a quote or serviceMake a paymentUse or browse our websiteInteract with our advertisementsWe only collect information directly from you unless it is unreasonable or impractical to do so.
3. Why We Collect Your Information (Purpose of Use)We collect and use personal information for purposes including:Providing plumbing servicesResponding to enquiries or booking requestsSending confirmations, updates, or service-related notificationsProcessing payments and issuing invoicesImproving website performance and user experienceMarketing and promotional communications (only if consent is given or allowed by law)Meeting legal or regulatory obligationsWe will not use your personal information for any purpose unrelated to these without your consent.
4. Disclosure of Personal InformationWe may disclose personal information to:Third-party service providers (e.g., payment processors, IT providers, booking platforms, email services)Business partners who help us deliver our servicesRegulatory bodies, law enforcement, or as required by lawContractors or subcontractors assisting with service deliveryWe do not sell or rent your personal information to third parties.
5. Overseas DisclosureSome third-party tools (such as cloud storage or analytics providers) may store information on servers located outside Australia.We take reasonable steps to ensure these providers comply with Australian privacy standards.
6. Cookies and Tracking TechnologiesOur website may use cookies, tracking pixels, and analytics tools to improve performance and user experience.You may disable cookies in your browser settings, but doing so may limit some website functionality.
7. Direct MarketingWe may send you marketing communications if:You have provided consent, orYou are an existing customer and the communication relates to our servicesYou can opt out at any time by contacting us or using the unsubscribe link (if applicable).
8. Data SecurityWe take reasonable steps to protect your personal information from:MisuseLossUnauthorised accessModificationDisclosureHowever, no online system is completely secure, and we cannot guarantee absolute security.
9. Access to and Correction of Your InformationYou may request:Access to the personal information we hold about youCorrections of inaccurate, outdated, or incomplete informationTo request access or correction, contact us using the details below.
10. Retention of Personal InformationWe retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
11. Links to Third-Party WebsitesOur website may contain links to external websites.We are not responsible for the privacy practices or content of these sites.
12. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time.The updated version will be posted on this page with a new “Last updated” date.
13. Contact UsFor questions, complaints, or requests regarding your privacy, contact:Savage Sewers PlumbingABN: 49426688669Location: Collaroy, NSW Email: savagesewersplbg@outlook.com Phone: +61 468 307 315 We aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).